Complaints

We want to get things right. If you are unhappy with our service, please tell us so we can put it right.

How to complain

Email info@chariotfinancialservices.com or call 07497 528077. Please tell us what went wrong and what you would like us to do about it. The more detail you can give, the quicker we can help.

What happens next

• We will acknowledge your complaint within five working days.
• We will look into it carefully and aim to give you a full written response within 28 days.
• If we need longer, we will tell you why and when to expect an answer.

In a practice of our size, complaints are handled personally by Sanjoy Kumar Roy, Principal.

If you are still not satisfied

Sanjoy Kumar Roy is a member of ACCA, the Association of Chartered Certified Accountants. If you are not satisfied with our response, or if your concern is about his professional conduct, you can raise it with ACCA. You can find how to do that at accaglobal.com.

If your complaint is about how we have handled your personal information, you can also contact the Information Commissioner’s Office at ico.org.uk.

Making a complaint does not affect your legal rights.